I’ve been in search of a new car since November of 2021, and it was not easy. I spoke to more than 20 dealerships. Pauly Toyota is one of the few that does not up-charge due to the market shortage. Furthermore, the staff is incredibly nice, transparent, and efficient. I finally got off the waitlist for my new Rav 4 and was out of the dealership in an hour or so. I can’t say enough good things about this dealership in a time where there are few places you can trust. 5/5
Purchased 2022 Tundra. Salesman Bob was honest and direct. Treated me with respect and communicated well. Dealership did not add extra up charges or add ons. It was a pleasure doing business with them.
Bob Langenberg helped us buy our Toyota Sienna and we are so grateful to him. Vans are so hard to find right now - he helped us put in an order in January and stayed in touch with us every other week for six months! He sold to us at MSRP and gave us better than market rate for our trade in. And helped us keep our kids entertained in the dealership while we worked out financing, etc. We drove all the way from the city to work with him and we highly, highly recommend him and Pauly Toyota!
My husband and I met with Ryan Poltzer a few days ago at Pauly Toyota in Crystal Lake and had a very positive experience there. Before we went in Ryan was great at texting with me and sending me info and photos on potential cars. Then we went in to check out some pre-owned RAV4s. When we weren’t finding the safety features we wanted in a car, he mention the idea of leasing a new car as a possible way to get what we were wanting in safety features. So, we asked him to tell us more about ...
We have bought four cars through the years from Pauly. We felt we were treated fairly, efficiently, and well-supported by the promised service that followed. I would recommend Pauly.