Worked with Bob on buying my first car. He was prompt, courteous, and maintained great communication throughout the whole process. The situation to obtain my car was long due to the nature of things now, however, Bob made that process easy and stress free.
I’ve been in search of a new car since November of 2021, and it was not easy. I spoke to more than 20 dealerships. Pauly Toyota is one of the few that does not up-charge due to the market shortage. Furthermore, the staff is incredibly nice, transparent, and efficient. I finally got off the waitlist for my new Rav 4 and was out of the dealership in an hour or so. I can’t say enough good things about this dealership in a time where there are few places you can trust. 5/5
Purchased 2022 Tundra. Salesman Bob was honest and direct. Treated me with respect and communicated well. Dealership did not add extra up charges or add ons. It was a pleasure doing business with them.
My husband and I met with Ryan Poltzer a few days ago at Pauly Toyota in Crystal Lake and had a very positive experience there. Before we went in Ryan was great at texting with me and sending me info and photos on potential cars. Then we went in to check out some pre-owned RAV4s. When we weren’t finding the safety features we wanted in a car, he mention the idea of leasing a new car as a possible way to get what we were wanting in safety features. So, we asked him to tell us more about ...
We have bought four cars through the years from Pauly. We felt we were treated fairly, efficiently, and well-supported by the promised service that followed. I would recommend Pauly.