Wonderful employees who work to please. Great place to service car.
They pride themselves for taking care of their customers & Veterans!
I can't believe how awesome every single person that works here is. Every single person has been kind and accommodating, even the service and parts guys.Huge bonus, they have a nice little theater room so you can relax while you wait, and they even have some movies available for you to watch (both regular and kids movies).Great idea!
On time products finishing excellent
The employees at Pauly Toyota are an absolute joy to work and interact with. This store and it's upper management clearly took away from all those pleasant Toyota commercials telling the public Toyota has excellent customer service. No pushy sales people , friendly service bay, and a beautiful showroom to boot. If you are shopping for a Toyota and enjoy being treated like a real human being come to Pauly Toyota of Crystal Lake.
I just purchased my first Toyota over the weekend from Pauly Toyota- and let me say- this was the absolute BEST experience I have ever had buying a car. Everyone knows that the process of buying a new car can be long, stressful, and painful. But not at Pauly! Everyone was so friendly, helpful, professional, and gave us all of the information up front, no haggling. I knew exactly what I would be paying for my new car with no back and forth and none of the "let me check with my manager". I purchased my car from Chad, and I will 1000000% be a customer of his and the Pauly team for life. I have never owned a Toyota before this weekend, but I can certainly tell you, that after this wonderful experience, I will not purchase anything BUT a Toyota in the future!! If you are in the market for a new car, please see the team at Pauly- ask for Chad! These guys are amazing and you will leave driving the car of your dreams!
Great service at the Express Maintenance.
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