Customer Testimonials
An experience I won’t forgot, the service that me and my family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, thanks to Bob!!!
Paul was absolutely amazing as was everyone we interacted with. They made the car buying process exceptionally easy. Would highly recommend Paula Toyota and Paul for anyone considering a car purchase!
Bob was so straightforward and thoughtful, helping us purchase a 2020 Prius with all the features we were looking for. He gave us an outstanding price and was a pleasure to work with. He took all necessary precautious associated with COVID and made the car buying process not only speedy, affordable, and courteous but also safe. Thank you Bob!!
So thankful for Bob Langenberg! My husband and I were tasked by my 75 y/o mom to find her a car at the right price, only we live in a different state! Out of 9 different dealers, Bob was willing to talk and negotiate via email/text (a few wouldn't even quote a price without us coming in). He was patient and kind with us and after my mom went in to pay and pick up her car, she agreed with our assessment--he even took the time to help her connect her cell phone to the car. If you want ...
My wife and I agree that Bob Langenberg is the best informed, and most straight forward car salesperson we have ever worked with. Thoughtful, courteous, attentive to details and to our particular purchasing situation and needs. The most pleasant purchasing experience in our 50 plus years of car buying.. we were able to drive home in a great car confident that we had been treated with respect and had chosen the right dealership. We will definitely,,as the occasions arise, recommend your dealership and Bob in particular to all our friends. Jane and Greg Lindsay
Had a good experience. Did a dealer trade to get the color and options we wanted. I think we got a decent deal. But you’re talking to a sceptic who always thinks there’s more.
One of the best experience I’ve had car shopping in a long time. Salesman, sales manager, finance and after market manager all were awesome. Willing to bargain and be fair. I would highly recommend Pauly!!!!
Bob Langenberg is a old soul salesman that gives it to you straight without the hard sell. He keeps it simple and real so that you don't feel like you're having the wool pulled over your eyes. He's knowledgeable about the product he's selling but again without the sales pressure. If you go to Pauly Toyota I suggest you give Bob a try, I think you'll like his approach.
Everyone I dealt with,service, sales, and finance were exceptionally nice. Pepe Perea was my sales consultant. He made the whole process of buying a used car easy. I would return to Pauly Toyota when I need another car
Based on my past experience with salesmen of all consumer products, I believe that I am in that group of who feel the same about the honesty and integrity of the car salesman. I have been taken for granted by several salesmen of all types through the years and have learned not to trust them. But on 2/27/2020 all of that changed while waiting for my 2010 Camry LE to be serviced at Pauly Toyota in Crystal Lake. I had an early morning appointment for service and was in at 7:00 am that day. Since I had some time to waste while my ...
I absolutely recommend this man if you are in the market for an automobile. He is a straight shooter, he listens to what you have in mind and then goes out of his way to help you at all costs. This is the second car I bought for my wife - the first was a used Camry which is still going strong. We decided to look for a newer model with less miles on it, Pepe talked to her and found several choices she went to look at. He kept in contact with her although she was very fussy about ...
Had an absolutely wonderful experience buying my RAV4 at Pauly Toyota! Joe Matus took the time to explain to me the difference in cars I was looking at, hybrid , plug-in or even electric car. I haven't bought a car in a while and my current car certainly didn't have all the bells and whistles of the new ones. The buying experience was no pressure and his wife Donna helped me through all the finance questions and concerns. I felt like I was dealing with experts for sure! Then Joe spent quite a lot of time making sure I ...
Pepe Perea is the best sales consultant I have ever met. He is very welcoming and knowledgeable. Please go buy a car from this very genuine man!
Bob Langenberg was great, got us the exact RAV4 we were looking for. Nice guy and knows his cars. I highly recommend him for your next purchase!
As i walked into the dealership i was cordially greeted by a gentleman named bob. he was a funny guy knew what he was talking about and lead me straight to the perfect car! i was impressed how quickly he knew just what i would like and then directed right to it. i really enjoyed having the pleasure to work with him and Donna Matus from financing. they make a great team and you're in for smooth salling and good company!
I highly recommend Pauly Toyota. Joseph Matus was the salesman I dealt with. It was the quickest, friendliest, hassle-free experience I have ever had buying a car. There was no pressure, even from the Finance Dept. with Joseph's wife Donna, where a person normally is pressured into getting extra packages. An excellent experience!
I just want to say that my experience buying a car from Pauly Toyota went way beyond my expectations. Lets face it, nobody likes car shopping. Joseph Matus had me in and out of the dealership in an hour in the exact car that I wanted. All I can say is that I highly recommend visiting Pauly Toyota for your next car buying experience, it was the best service I ever received purchasing a vehicle.
Pepe was a huge help when I went to lease my Toyota Corolla. Very helpful and explained things very well and gave plenty options - Drake
Pepe is by far the best salesman ever, he’s kind he explains everything and doesn’t mind explain it again if you didn’t get it. He treats my family like his own. I bought my first car from him and went back for my second. He helped me get the best price for my truck. He really does make the difference.
Pepe Perea was my salesman and he was very courteous and treat you like family. Go see Pepe if you are in the market for a new car. He can help you!!
I had a fantastic car buying experience at Pauly Toyota. Bob Langerberg assisted me in selecting the perfect car for me and my budget. We test drove the car together, and he gave me tips on things I should be aware of during the test drive. During the whole process, Bob was respectful, professional, and patient. He did not put any pressure on me, and I really felt he was looking out for my best interest. I purchased the car and couldn't be happier. It was a used car, and is running great! I recommend everyone to go see ...
Bob was very helpful and not pushy. Love the car and the service overall was the best I have had. Recommend this dealership to everyone
I recently purchased a Toyota Corolla from Pepe. Thanks to his professionalism, accommodating nature and outstanding service, I am now a totally satisfied customer! I would definitely recommend him if you're interested in buying a new or used vehicle. Thanks Pepe!
Pepe Peres was our car salesman and he was very helpful with finding us the car we wanted. I would go to him for the next car purchase. He made us feel very comfortable. Thanks Guido
My sales consultant, Mr. Joseph Matus was great to work with. Very professional, knowledgeable, and friendly. Larry Albrecht the delivery coordinator was also very efficient and helpful. Great place to do business. I highly recommend Pauly Toyota and will be doing my future business with them.
1) Go to Pauly Toyota a great dealership 2) Ask for Pepe Perea he is MAGNIFICO with customer service and getting you a great deal 3) Make the deal 4) Drive home and be happy
When I first went online to look for a car, the Pauly Dealership responded while I was still online. A man by the name of Joe Matus immediately arranged for me to come and see him for an appointment on the next day at a very convenient time. While I was with him, he answered all of my questions without any "hard sell approach". He understood my need for a car and began to outline the differences for me so that I would be better informed. I had 3 meetings with him in total and arrived at a very ...
Bob was great!! He was very compassionate and very accommodating to our needs ! He took time to explain everything and was knowledgeable and helpful in making our decision.
Joe Matus with Pauly Toyota gave me a great deal on my new RAV4. I lived out of state, but Joe was very helpful and made the process of shopping/purchasing a new car by phone/email a lot less stressful. Good price on the ride, assisted with each step of the process. Would definitely recommend.
We were in the position of needing a new car unexpectedly, so we were trying to figure out what would be the best new car purchase for our family---truck? SUV? Hybrid? Joe Matus was outstanding! He was patient, understanding, and most helpful. While we ultimately decided that a different brand of vehicle was the best choice for us, I would not hesitate to recommend Joe and this dealership.
Very easy and quick purchase with Joe’s assistance. I was able to view and test drive the car and then purchase the vehicle in less than one hour.
I went to this dealership to see Toyota Camry with my husband and we met Paul Ahmed there he was very helpful and to the point that next I went there by myself and bought a Camry se. Thanks Paul
I went to Pauly Toyota to test drive a car for my wife and met Paul Ahmed he knew car insight out and explain everything and suggest me to go with New Camry se. My wife like the car and we came home with one in black color. Thanks Paul you are the best.
Bob L knew how to give the information but not pressure us. I wanted to check out and drive similar size but different brand vehicles . In the end, we chose our Highlander. Some of the decision involved dealing with Bob. We are very satisfied.
Pepe Peres our Sales Consultant was awesome. We purchased our third vehicle from Pauly because if the excellent Staff and service. Pepe was very kind, informative and helped us negotiate the right vehicle and price range fir us. Honorable mention to Paul who sold us our 2911 Rav 4. Pepe thanks for your time and patience with us. Steve and Gayle Carsen 19-10-2018
Bob L easy going not pushy knew what i wanted went on internet in morning picked car i was interested in had the car ready to test drive when i arrived
Very low pressure, easy buying experience. Bob was very straight forward and easy to deal with. Will definitely be back when in the market for a car.
After shopping at several car dealerships, trying to find the features that I wanted, I stopped in at Pauly Toyota. Ryan polzer met me and we discussed what I wanted and needed in the vehicle. After several tries of checking out different models, I was able to get the beautiful SUV with almost everything I wanted! Thanks to Ryan and everyone at Pauly Toyota!! I'll be back for sure...
I purchased a new 2018 Highlander over the Labor Day weekend. Bob was a great sales consultant, very transparent and easy to work with . Bob followed up with me and was not overbearing. He has a laid back approach which is something I liked most about him. I love my new car and am thankful got the opportunity to work with Bob during this process.
I would highly recommend purchasing a new or used car from Pauly Toyota. My wife and I had a very pleasant experience working with Bob Langenberg in Sales. Bob is a very professional sales person and the opposite of the typical sales person we all fear. Bob tells you the truth regardless if he gets a deal or not. In addition, I would say that Vince Rosas, Sales Manager, is also extremely professional. Vince and Bob explained the deal very clearly and with no BS and provided us with an excellent price on the new car and our trade. I ...
I recently purchased a used 2015 Camry Hybrid, working with Bob Landenberg. The car was priced fairly to begin with, but were open to limited negotiation, and in the end I believe I received a very fair deal. Bob was more knowledgeable than most sales reps, knowing the features of the car and the "state" of the market very well. The car was cleaned, filled with gas, and new plates mounted in the time I went through the final financial process. In all aspects, a relatively positive buying experience.
My husband and I recently bought a certified pre-owned Toyota Avalon from Pauly Toyota and were extremely satisfied with the transaction. We would recommend Bob Langenberg to everyone. We first contacted him in October of 2017 but the car we were interested in was no longer available. After Bob determined what we were interested in finding, he kept us informed when vehicles fitting that description were available. Bob never pressured us but would touch base periodically to let us know he was still watching for us. Almost 10 months later he found an Avalon that fit our needs and price point and ...
It has been almost ten years since we purchased a vehicle requiring financing. Past experience was long, drawn out, and very stressful. Bob Langenberg and Victor (financing) made the process quick and almost stress free (always a little stress with money). Very accommodating in every way. Extra thanks to Bob for insuring the glitch with the a/c was repaired before we picked up the car. During test drive, Bob noticed passenger side a/c not working correctly. Had fixed in less than 24 hrs. Although we were purchasing a used vehicle, Bob made us feel important as though we were ...
It's been 10 years since I had to buy a car, and I honestly have very unpleasant memories of buying my previous vehicle which was not a Toyota. I stopped at Pauly Toyota on a whim and was greeted by Bob Langenberg. He was kind and totally listened to what I was interested in and genuinely seemed to car about my car purchase. I told him I would be back in a week after I did my homework and I would purchase car from him. He contacted me 2 times during the week to check in and to give me price ...
My wife and I purchased a 2018 Toyota Highlander XLE from Pauly Toyota. We dealt exclusively with their rep, Bob Langenburg. It was the best experience we have had on a new car purchase in over 50 years. Bob is a mature individual with plenty of business experience. He was candid, exerted no pressure or pushiness, and made several significant suggestions that made our purchasing experience not just worthwhile but actually enjoyable. We were already "presold" on the Highlander, but he nevertheless pointed out a number of significant aspects of the car of which we were not aware. He assisted ...
Bob Langenberg recently sold me a 15 Scion TC. After testdriving and talking for a bit, I noticed the car had some significant damage to the wheel well panel. I had only noticed after leaving and looking at the car one last time. I made a passive comment to Bob about how none of us had noticed it. Without prodding or even asking, Bob took it upon himself to have them totally fix the panel to the point where you couldn't even tell there was previous damage. Bob was funny, witty, and personable. I 100% recommend Pauly Toyota, and more specifically, ...
Just my luck I ran over a nail and my Buick alerted me that the tire was loosing air!!!! It's very hard to find an open dealership to service your vehicle around 6:00PM. I called Pauly Toyota and Jason answered the phone and told me just come on in and we will take care of you. My service advisor Mark greeted me promptly but was shocked to see a Buick until I told him my situation, he right away wrote up my vehicle and told me to wait in the customer lounge. The work took over an hour but ...
If it wasn't for Bob Langenburg's follow up, I would have walked away from my recent purchase. I appreciate his tone, humor and his interest in making my car buying experience pleasant. I was put in a situation in which I wasn't able to work with Bob on my initial visit after he set up the appointment, this resulted in me walking away from a potential deal because the other salesman didn't want to talk shop at all. Bob was willing to listen and help make the buying experience positive for both parities. You always want ...
I wound up getting exactly what I was looking for, I had misstated what I wanted and the car came in. It was not what I was expecting it to be (totally my fault). Bob worked tirelessly to resolve the issue and get me what I REALLY wanted, This was the fourth car I bought at Pauly and I couldn't be more pleased.
Dealing with Bob was easy and very pleasant to work with. This is my 3rd truck from Pauly. Will go back to Bog and Pauly.
We spent an entire day looking online at tons of dealerships looking for a used car with no luck. We had given up for the day when I remembered I had Bob's phone number in my phone from that last car we purchased. He is now working at Pauly Toyota and listened to what we needed. He introduced us to a vehicle (Toyoya Prius) that was affordable and gets excellent gas mileage, our 2 biggest needs. We would have bought completely the wrong car had we not sought the experience that Bob provided. Thank you!
From beginning to end we were pleasantly surprised at the professionalism and friendliness of our salesman and staff. No pushiness whatsoever, which we really appreciated. Our salesman, Bob Langenberg, knew we had a budget and he worked with us to our great satisfaction. We love our new car and would recommend the dealership and our salesman in a heartbeat.
I had a great experience at Pauly Toyota. From the minute I walked in the door, the staff was very welcoming and friendly. The waiting area was one of the nicest I’ve seen. My salesman, Jeff, went above and beyond to help me find the perfect vehicle. He was professional, honest, personable, and provided exceptional customer service. I felt like my business with Pauly Toyota was appreciated throughout the entire process. Thank you Jeff and Pauly Toyota ... I love my new car!
Bob Langenberg is a great guy to work with, No BS involved, Get it done attitude. Highly knowledgeable about the vehicle features and details. Doesn't waste time.
Absolutely fabulous people to deal with. Honest, accommodating, with none of the games you get from other Dealers. A breath of fresh air in a sea of sharks !
Saw a car on-line at Pauly Toyota, and connected with this Salesman Ryan Poltzer and he was so professional, nice and kind. Coming in from out of state, Ryan picked me up from the airport to their dealership, made me feel at home until my deal was done. Ask specifically for Ryan at sales, I'm pretty sure your experience at this dealership will be worthwhile.
This Salesmen should be your to go person when you step into Pauly Toyota he will make the process quick and easy. We agreed on a price fairly quick. He was calm and funny most of time when we were in the office.
We came in salesman - Bob - was very nice showed us all the cars that we wanted to see, told us about each car and what they could do. We quickly settled on a price and left. Bob Langenberg was a great salesman - Funny - Calm - Very Helpful
I had a great experience purchasing a new Corolla from Bob. He was warm and friendly and not the least bit pushy. I got a great deal on a new car and really satisfied with the process and purchase! Highly recommend him if you want a good experience.
Bob Langenberg was a pleasure to work with. I spoke to him several times over a 3-month period and he was never pushy throughout the process. He also worked hard to obtain a fair deal that I was happy with. I would definitely recommend him to friends and family that are in the market for a new Toyota.
This was an incredible experience. Over the last 40+ years I have bought a number of new cars and this was by far the easiest. My wife came home after going to look at Camry and was thrilled. She related to me that Bob, the salesman, was "normal". That is a high compliment. They accommodated our varied schedules to make the purchase painless and very smooth.
We usually purchase and trade in cars at Carmax. I hate haggling over prices and dealing with pushy sales people. We saw a RAV4 at Pauly Toyota that was perfect for our family. My husband and I decided to suck it up and contact a sales person. What a huge surprise we were in for. Bob Lengenberg was a delight to work with. He gave us a price for the RAV4 that was well below what we were expecting to pay. The trade in value for our old car was a fair price. Once we had the loan from the ...
We had an excellent experience here with Bob. This was our first time buying a car alone and it couldn't have gone better. Bob was incredibly helpful and understanding of what we were looking for. He wasn't pushy and genuinely pointed us towards cars that fit the price and utility that we were looking for. We are extremely happy with the Prius C that we purchased and with what we paid for it!
My son and I went in to look at a Prius. We had been to other dealerships to look at cars, but none of them had what we were looking for and they didn't have an employee like Bob Langenberg either! He was very friendly and helpful. There was absolutely no pressure to "close a deal". It was the best car buying experience I have ever had! I would definitely recommend seeing Bob to find your next vehicle!
I have always dreaded walking into a Car Dealership to look at cars. If the sharks don't start circling, then it's the good cop - bad cop (manager) theatrics. But, not this time. Bob L, introduced himself like a friend who cared about his word and his reputation in finding the best car for my needs. Very knowledgeable and experienced and no pressure. He made the art of selling very personal and no games or gimmicks. A straight shooter. Made buying a Used Prius the best experience ever, we were driving out the door in a little over ...
I purchased a pre-owned Camry Hybrid from Pauly Toyota and worked with sales consultant, Bob Langenberg. He was very friendly and personable. He was not pushy and very helpful.
While at the dealership, the sales associates make you feel comfortable and not pressured at all to make a purchase. While I did buy a car I did not at all feel the pressure from anyone there to buy anything but in the end they were all very nice people and I would recommend people that are in need of a new car to go there.
Looked around for the right truck for the right deal for awhile and found it at Pauly Toyota in Crystal lake. Worked with a number of the staff and found them to be friendly and professional. They took care of a minor cosmetic issue that they weren't on the hook for but did it anyway and didn't charge me. Thought that was great! I worked with Bob Langenberg on the deal. He made the experience fun and comfortable like hanging out with a friend or family. So if you're lookig for a good deal on a Toyota ...
Alex was an awesome salesman!!! He is very professional and a nice person to work with. Thank you very much Pauly Toyota, I had a great experience working with you!!!
My husband and I went down to pauly's to get a Honda Odyssey 2005 they had just put for sale in car Gus with car fax and I called the dealer before the time they open and they called me back immediately Paul lerose contacted me emailed me the address , he was very nice we live in Milwaukee , I was very pleased with his customer service very nice fast and efficient , he took us to a waiting room , very nice let me say . And another guy told us we can sit in a movie theater waiting room for my two ...
I spent several months and about 6 dealers try to buy a Prius Four Touring with little satisfaction until I met Ryan Poltzer at Pauly Toyota. He gave me a great price and excellent service. He also spent a lot of time with us showing us all the gadgets and how to use them. If you are looking to buy a Toyota go see Ryan Poltzer at Pauly Toyota
Great service at Pauly Toyota. Ryan was our sales person, referred by a good friend who I trust . What a great referral… Ryan is absolutely top notch. It seems rare today to find sales people who have your best interest in mind, but Ryan did exactly that and helped us get just what we needed at a great price. We love our Camry!!!
So I was in and out of a few dealerships looking for new SUV for my wife and the process to see and drive a vehicle at these places took forever, and they had me running all over the place in the bitter cold weather. I then walked into Pauly Toyota and was warmly greeted by Ryan Poltzer. I quickly explained that I was in the market for a new SUV and wanted to drive one of his Toyota's to compare. Ryan then asked me if we could sit down and have a quick chat before we jumped into ...
I bought a new RAV4 and a pre-certified Prius C in last three months from this dealership and through the same friendly sales consultant - Ryan Poltzer. I would recommend anyone interested in buying a car to at least talk to Ryan prior to making their final decision. Ryan is an excellent sales consultant - reliable, friendly and knowledgeable! I am going to Pauly's service department for last several years - another important factor why I prefer Pauly Toyota in Crystal lake, IL.
Have yet to have a bad experience at Pauly Toyota in both the sales and service departments. There is no other dealership I would trust to work on my car. The technicians are well trained and the service advisors and management is friendly and accommodating. I recently purchased a 2016 Rav4 and it was an incredibly smooth process. I got all the features I wanted with a great price to match. I'm all about customer service, and Pauly continues to exceed my expectations!
Kara Powell did an exceptional job helping me locate a new vehicle . She is a true professional, followed up appropriately and made me aware of new arrivals. This was the first time I have enjoyed buying a vehicle.
I had "2" great experiences at Pauly Toyota. I was lucky to be greeted by Mr. Terry O'Gara the 1st time. He was so accommodating and treated us like he truly cared about our purchase. Ms. Donna Matus, the Financial Manager was Awesome! She assisted us and worked Magic! I was so happy & pleased with the service at Pauly Toyota that I returned back to them to purchase a car for myself. Again, Mr. Terry O'Gara treated me with professionalism. He was knowledgable and friendly. I was truly lucky & happy to deal with Ms Donna ...
Terry O'Gara greeted my partner and I outside in the car lot. He let us test drive 3 Toyota 4Runners and was able to answer any questions we threw his way. He was very informative, knew his cars, and made us feel very comfortable. We ended up finding a different vehicle elsewhere, but only ended up purchasing with the knowledge we gained after talking with Terry. We would highly recommend Terry if you are in the need of ANY vehicle.
Jeff worked with my me remotely to purchase a used 2011 Prius Gen 3 - 5 Trim. Jeff provided detailed information over the phone on our trade in, not a scam request that the vehicle had to be there (of course the caveat of a "rough estimate", however this is expected given a sign unseen estimate. Jeff called back quickly and had our vehicle waiting late into the night after a 3 hour drive. He was extremely friendly and definitely demonstrated his expertise and passion for used car sales. This dealership over-estimated our trade, however as opposed to backing out (which after ...
By far the best experience I've had with a dealership. They gave me the best price hands down, no gimmicks, no games of running to the manager. I went through the internet sales side of the dealership. Both Jeff and Steve are outstanding at customer service and are very thorough. I was treated very poorly at a different Toyota dealership, but Pauly Toyota restored my faith in the brand and dealerships in general. The entire staff was plesant to work with. I will not go to anyone else, I'm going to Pauly for life.
We recently went to Pauly Toyota after visitng Elgin Toyota. I need to start with what a difference right from the beginning. I will also rate Elgin a 1 for their lies. Pauly Toyota was straight forward, easy to deal with, gave us a simple negotiation on both the purchase of our new Camry and our trade in. We live local to Pauly Toyota but due toa price from Elgin Toyota whic turned out to be a lie in every sense of the word we went to Pauly Toyota. I had a great conversation with the sales manager Jim Bechtold before ...
Mike and Charles couldn't have been more friendly or helpful. They gave me a great price on a new 2012 Camry Hybrid. They got us the exact car we wanted and they got the deal done in one day. Charles stayed late to show us the new features on the car. Thanks to both of them!
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